Privacy Policy

About this Privacy Policy

This policy applies to personal information collected through the Zoome Casino website, account services, customer support channels and related online activities. Personal information means information that identifies you, or that can reasonably be connected with you. It may include information you provide directly, information created when you use your account and information collected automatically from your device.

Review contents

By using the website or opening an account, you should read this policy together with the applicable terms and conditions and any other notices shown during registration or account use. Those notices may explain particular processing activities, such as identity checks, payment processing, promotional communications or responsible gambling measures.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-handling practices. When an update is made, the revised version will be made available on the website. The current version applies to information handled from the date it is published, subject to any rights or notices required by applicable privacy rules.

If you provide personal information about another person, you should do so only where you are authorised to provide it and where that person has been informed, where appropriate, about how their information may be used.

Information we may collect

Account and contact details

When you register, use an account or contact support, we may handle information such as your name, date of birth, residential details, contact details, account login information and communication preferences. We may also handle records of your conversations with support, requests you make and information you provide when resolving an account or service issue.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or verification information. This can include copies or details from identity documents, information about your age and residency, and other information needed for account checks. Verification information may be reviewed using internal processes or specialist service providers.

Payment and transaction records

We may handle information connected with deposits, withdrawals, wagers, account balances, bonuses where applicable and other transactions. Depending on the payment method, this may include payment account details, transaction references and information supplied by payment service providers. We seek to use payment information for processing transactions, preventing misuse, resolving disputes and meeting applicable legal and security requirements.

Device, usage and cookie data

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, approximate usage times and information about how you interact with the site. We may also receive information about the source that referred you to the website. This information helps us operate, secure and improve the service.

Information from other sources

We may receive information from payment providers, identity and verification services, fraud prevention services, technology providers, marketing partners where permitted, or other sources that help us provide and protect the service. We use such information in accordance with applicable requirements and this policy.

How we use personal information

We use personal information for purposes connected with providing a safe and functional online casino service. The purpose of using particular information depends on the circumstances in which it was collected and the service you use.

To create, administer and maintain your account, including helping you sign in and manage account settings.
To process deposits, withdrawals and other account transactions, and to maintain accurate account and transaction records.
To verify your identity, age, account information and eligibility to use particular services.
To detect, prevent and investigate fraud, money laundering, account takeover, bonus abuse, collusion, multiple-account activity and other misuse.
To meet legal, regulatory, court, law enforcement and other official requirements that apply to the service.
To provide customer support, respond to questions, investigate complaints and communicate about account or service matters.
To operate, maintain, test and improve the website, applications, systems and security controls.
To monitor service performance, troubleshoot technical problems and understand general usage trends.
To manage responsible gambling and account protection processes where those processes are relevant to your use of the service.
To send service messages, such as security notices, account updates, transaction confirmations and changes to important terms.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To establish, exercise or defend legal rights, manage disputes and protect Zoome Casino, players and other parties from harm.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable privacy rules. Where consent is used as the basis for marketing or another activity, you may withdraw that consent as described below. Withdrawing consent does not affect processing that was lawfully completed before the withdrawal.

Some decisions or checks may be supported by automated tools, for example systems that identify unusual transactions, security risks or potentially fraudulent activity. These tools are used to help protect the service and meet obligations. Where applicable, you may contact privacy support if you want to ask about the handling of your information or a decision that affects your access to a service.

Sharing, security and retention

Who may receive information

We may disclose personal information where reasonably necessary for the purposes described in this policy. Recipients may include service providers that support hosting, technology, customer support, payments, identity verification, fraud prevention, security, communications, analytics and professional services. These providers may access information only as needed to perform their services and are expected to handle it appropriately.

Information may also be shared where required or permitted by law, such as with courts, government bodies, law enforcement authorities, financial crime prevention services or other official organisations. We may disclose information to protect the rights, safety, property and security of Zoome Casino, its players, service providers or the public, or as part of a business change, restructuring or transfer of services.

Security measures

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods and staff or supplier safeguards. No website, device, network or electronic transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login information confidential and avoid sharing access to their account.

International handling

Some service providers or technical systems may handle information in countries outside Australia. Where personal information is handled overseas, appropriate steps are taken to support its protection and to meet applicable privacy requirements. The location and involvement of service providers may change as technology and business arrangements develop.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, reporting and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical, legal and operational requirements.

Your privacy rights and cookies

Requests about your personal information

Subject to applicable privacy rules and reasonable verification requirements, you may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data, or ask questions about how your information is used. You may also withdraw consent to marketing communications at any time.

To exercise these rights, contact support@zoomcasino.online and explain your request. Please use the email address connected with your account where possible and provide enough information for us to understand and verify the request. We may need to ask for additional information before responding so that personal information is not disclosed to the wrong person.

A request to delete information or close an account may be subject to legal, security, fraud prevention, dispute resolution and record-keeping requirements. This means that some information may need to be retained, restricted or securely stored rather than immediately deleted. If a request cannot be completed in full, we will explain the relevant reason where permitted.

You can stop receiving marketing communications by following an unsubscribe instruction in a marketing message or by contacting support@zoomcasino.online. You may continue to receive essential service messages about your account, security, transactions or important changes, because these are not promotional communications.

Cookies

Zoome Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve performance, understand usage and help protect the service. Some cookies may be provided by service providers working on our behalf. Cookies may be session-based and expire when you close your browser, or remain for longer to remember selected settings.

Most browsers allow you to view, block or delete cookies through their privacy or settings controls. You can manage cookies in your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable.

Questions and complaints

If you have a question, concern or complaint about the handling of your personal information, contact support@zoomcasino.online. We will review the matter and provide a response in accordance with applicable requirements. You may also have the right to raise a privacy concern with an appropriate privacy complaints body in Australia or another relevant location.

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