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Zoome Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Zoome Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and Zoome Casino regarding your use of the website, account services, games and related features. They apply to all visitors, registered customers and other users of the website. If you do not agree with any part of these terms, you must not create an account or continue to use the services.
Review contents
Additional rules may apply to specific games, payment methods, competitions, promotions or other features. Those rules will be made available on the relevant page or at the time you use the feature. Any additional rules are part of these Terms & Conditions. If there is an inconsistency between these general terms and a specific set of rules, the specific rules will apply to the relevant activity.
The website is intended for people who are legally permitted to access online gambling services in their location. Availability of the website or a particular service does not mean that its use is lawful in every jurisdiction. You are responsible for checking and complying with the laws that apply to you before using the website.
Zoome Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The current version will be published on the website. Your continued use after an update means that you accept the revised terms. If a change materially affects your rights or obligations, reasonable notice may be provided where appropriate.
Using the website
- You must use the website only for lawful purposes and in accordance with these terms.
- You must not interfere with the operation, security or availability of the website.
- You must not copy, reproduce, modify, distribute or commercially exploit website content without permission.
- You must not use automated systems, bots, scripts or other tools to access or interact with the services unless expressly authorised.
- You must not attempt to gain unauthorised access to an account, system, game, payment process or other part of the website.
2. Account eligibility and security
To open and use an account, you must be at least 18 years old and meet any other legal eligibility requirements that apply to you. You must not use the website if online gambling is unlawful where you are located. Zoome Casino may require evidence of age, identity, location, source of funds or other information before allowing an account to be opened or used.
You must provide complete, accurate and current information when registering. Information must belong to you and must not be false, misleading, incomplete or provided on behalf of another person. You must update your details if they change. An account may be restricted while information is checked, and access may be refused if the required information is not provided.
You may generally hold only one personal account unless Zoome Casino has expressly approved another arrangement. Opening multiple accounts, using another person’s account or allowing another person to use your account is not permitted. Any attempt to avoid account restrictions, self-exclusion, verification checks or promotional rules may result in account action.
You are responsible for keeping your username, password and other login details confidential. You must use a strong password, avoid sharing access details and notify Zoome Casino through the contact options shown on the website if you believe your account has been accessed without permission. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances show that you were not responsible.
Verification and compliance checks
Zoome Casino may carry out verification, fraud prevention, responsible gambling, anti-money laundering and other compliance checks. You agree to provide reasonable documents or information when requested. Documents may need to be clear, valid, current and consistent with the details held on your account. Processing may be delayed while checks are completed. Where information cannot be verified, Zoome Casino may restrict, suspend or close the account in accordance with applicable requirements.
3. Deposits, gameplay and withdrawals
You may deposit funds only using a payment method that belongs to you or that you are authorised to use. You must follow the instructions displayed on the website and provide accurate payment information. A deposit may be declined, delayed, reversed or held for review where required for security, verification, technical or legal reasons.
You must not deposit or use funds obtained unlawfully, from a third party without permission or for any purpose other than using the services. Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. You should deposit only amounts that you can afford to lose.
Games are played according to the rules and information displayed for each game. Results are determined by the relevant game technology and applicable game rules. You are responsible for checking your stake, selected options and instructions before confirming play. Once a game action has been accepted, it may not be possible to cancel or reverse it.
If a technical error, communication failure, software fault or other system issue affects a game or transaction, Zoome Casino may take reasonable steps to correct the error. This may include voiding affected play, correcting a balance or suspending a feature while the issue is investigated. You must not take advantage of a known error and should report suspected errors through the available website channels.
Withdrawal requests may be subject to account verification, payment checks, applicable restrictions and any relevant game or promotion rules. Funds may be returned using an eligible method linked to your account. Zoome Casino may request further information before processing a withdrawal. You should review the payment information displayed on the website before making a deposit or requesting a withdrawal, as available methods and conditions may change.
- You are responsible for checking that payment details are correct before confirming a transaction.
- You must not use payment methods belonging to another person without express authorisation.
- You must not attempt to charge back a legitimate transaction or dispute a transaction dishonestly.
- Any taxes, fees or financial obligations that apply to you are your responsibility.
- A balance may be adjusted where a transaction, game result or payment was affected by an error, fraud or breach of these terms.
4. Promotions, fair play and responsible gambling
Promotions, bonuses, tournaments and other offers are subject to their own promotional terms. Those terms will explain the eligibility requirements, qualifying activity, expiry, wagering or playthrough conditions, maximum or minimum requirements and any restrictions that apply. You should read the full promotional terms before opting in or using an offer.
Unless the applicable promotional terms state otherwise, offers are intended for one person, one account and one household. Zoome Casino may refuse, withdraw or amend an offer where it has been obtained by mistake, misuse, fraud, collusion, multiple-account activity or a breach of the relevant rules. Promotional funds or associated winnings may be removed where the offer has not been used in accordance with its terms.
You must play fairly and must not manipulate games, exploit vulnerabilities, collude with other users, use prohibited software or engage in fraudulent or abusive conduct. Suspicious activity may be investigated and may be reported to relevant authorities where required or permitted by law. Zoome Casino may delay or restrict transactions while an investigation is underway.
Responsible gambling
Gambling should remain enjoyable and within your personal limits. Before playing, consider setting a budget and time limit. Do not chase losses, gamble with borrowed money or play when gambling is affecting your relationships, work, study, health or finances. You can use the responsible gambling tools and information made available on the website, which may include deposit controls, time reminders, breaks or account closure options.
If you feel that gambling is becoming difficult to control, stop playing and seek help from an appropriate Australian support service or qualified professional. You can also contact Zoome Casino through the support options displayed on the website to ask about available account restrictions. A request to close or restrict an account may be handled in accordance with the relevant process and applicable requirements.
5. Suspension, privacy and legal information
Zoome Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal, regulatory, technical or operational reasons. This may include a suspected breach of these terms, inaccurate information, unauthorised access, fraud, payment misuse, prohibited activity or conduct that may harm the website or other users.
If an account is closed or restricted, you must not create or use another account to avoid that action. Subject to applicable law and any investigation, legitimate funds may be handled in accordance with the relevant account, payment and compliance procedures. Zoome Casino may retain records required for legal, security, dispute resolution or responsible gambling purposes.
Personal information is handled in accordance with the Zoome Casino Privacy Policy. The Privacy Policy explains what information may be collected, why it is used, how it may be shared, how it is protected and what choices or rights may be available to you. By using the website, you acknowledge that information may be processed for account administration, payments, verification, security, customer support, responsible gambling and legal compliance.
The website and its content are provided on an availability basis. Access may be interrupted by maintenance, outages, telecommunications issues, software faults, security incidents or events outside reasonable control. To the extent permitted by law, Zoome Casino does not guarantee that the website will always be uninterrupted, error-free, secure or suitable for every purpose.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable Australian law. Where liability may lawfully be limited, it is limited to the extent permitted by law. You remain responsible for losses arising from your breach of these terms, misuse of the website or failure to protect your account details.
These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to Australian consumers. Any concern or dispute should first be raised through the support or complaints process available on the website. The current version of these Terms & Conditions is the version published on this page.
If you have a question about these terms, your account or a transaction, please use the support or contact options provided on the Zoome Casino website. Do not include sensitive payment or password information in an unsecured message, and never share your password with anyone.
